By using this website, you agree to be bound by these Terms and Conditions. The Designers Agency reserves the right to change the Terms and Conditions at any time, for any reason.
The following terms and conditions apply to projects undertaken by thedesignersagency.com
Revisions are contingent on the package select. Clients can approach us for unlimited free amendments and we will revise their design with no extra charges, given that the design and concept remain intact. Revision turnaround time will be 48 hours.
In any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved, or a change is asked for unless The Designers Agency cancels or ends your Contract for a reason other than your breach or non-execution
All requests for refund will be as per the following arrangement:
You make a solicitation when the underlying ideas for a logo are provided. However once you approve or ask for changes in the initial designs, the refund offer will be void and a request for refund will not be entertained.
Once the project has been entered in revision phase, the refund offer will be void and a request for refund will not be entertained.
On the off chance that demand for refund is made before the delivery of initial design concepts, then you would qualify for a full refund (less 10% administration and preparing charge).
If the refund request is made within 48 hours, you will only be eligible for a 66% refund (less 10% administration and preparing expense).
If the refund request is made within 48-96 hours after the initial design delivery, you will only be eligible for a 33% refund (less 10% service & processing free).
No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.
No request for refund will be entertained after inaction by the customer after 7 working days. If you wish to restart the order, you will be charged a certain fee contingent upon your venture.
No request for refund will be entertained if the customer goes unresponsive at any point of time for 5 working days.
All refund request should be made to the support department. thedesignersagency.com reserves the right to approve/reject any and all refund requests based on an individual case to case premise.
No refund will be entertained after the final files have been delivered.
For Website bundles, no refund will be entertained once the initial design mock up has been revised or the inner pages have been created with client's approval.
All requests for refund must be communicated to the support department. thedesignersagency.com, in light of the infringement of your user agreement reserves all authority to affirm/object your solicitation on an individual case to case premise.
For The Designers Agency/Custom bundles, refund will be apply just the same as on the single packages.
For instance, in the event that you request for a logo and web design and approve of the logo, you are eligible for the refund of the website service at the time of initial design only.
A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per brief, a refund will not be approved however discount won’t be given however further revisions will be provided until you are satisfied.
It is also to be noted that, under any circumstances, both parties (The Designers Agency & Client) agree not to attack/criticize each other and any of its employee, associate/s or partner/s publicly (on public forums, blogs, social networks etc.) at any given time during or subsequent to contract period. Similarly both parties agree not to talk on forums, blogs, community groups or any social media in a way which brings bad name to either party or any of its employee, associate or partner. In case of breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.
Money Back Guarantee depends on that the request is set in accordance with some basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, The Designers Agency does not consider this to be good faith. In such instances, we reserve the right to decline a refund request.
All design jobs require client input before finishing the design which is why it is requested that the customer is active throughout the process and gives feedback in order to get the required results.
100% unique design guarantee qualifies you for a new logo if the logo designed by The Designers Agency is found to be considerably similar to another design that already exists. Any likeness to a current outline will be just a fortuitous event and The Designers Agency won’t acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.
No refund request will be entertained if the client has signed up on a discounted offer
No refund request will be offered in case of client change of mind
client can only request a refund with in 30 business days , Refund request wont be entertained after this time period.
To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.
1. Specify your concern and claim your refund through any of the following three modes :-
• i. Toll free # +1 (855) 554-4057
• ii. Live Chat.
• iii. Email: info@thedesignersagency.com
We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval from our refund department.
After the refund, the rights to your design would be transferred to The Designers Agency and you would not legally be allowed to display any version of the design sent by the company.
1. Since the rights to design would now be transferred to The Designers Agency, you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work item or media, nor will you have any ownership interest for or to the same.
2. Working in a joint effort with the Government Copyright Agencies The Designers Agency would share Copyright Acquisition data for the refunded outlines that would confine the re-utilization of the designs as original designs in the future.
If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here (info@thedesignersagency.com).
The Designers Agency grants you a non-transferable, non-exclusive license to use the website and the content of any emails you receive from The Designers Agency in accordance with these Terms and Conditions. The content and information contained in the website and emails is protected by copyright and other rights belonging to The Designers Agency. You may not copy, reproduce, modify, or create derivative works from any information provided in connection with the website or emails you receive from The Designers Agency, except in accordance with these Terms and Conditions.
You may not use the website or the content of any emails to compete with The Designers Agency or in any manner objectionable to The Designers Agency or detrimental to The Designers Agency (this includes “spamming”; use contrary to established “netiquette”; use in breach of anyone’s rights; use for any illegal purpose; accessing, posting, transmitting, downloading or communicating any objectionable, unlawful, threatening, defamatory, slanderous, scandalous, offensive, obscene, inflammatory, pornographic, profane, false or dangerous material; or use for hacking or otherwise compromising any linked computer system).
In consideration of Your use of the Website, you agree to:
IYou are entirely responsible for all Content that You upload, post or otherwise transmit via the Website. You agree not to upload, post or otherwise transmit via the Website Content that:
You agree that You will not use the Website to:
The Designers Agency will use its reasonable endeavours to complete the services within the timeframe (if any) agreed by the parties in any corresponding SOW. The Customer acknowledges that the services cannot be performed until it has given The Designers Agency all of the content and other materials and matters reasonably required by The Designers Agency.
The Designers Agency will have no liability for any delays or failure where such delays or failure is the direct or indirect result of any act or omission of the Customer or a breach by the Customer of this agreement.
Customer shall own all right, title and interest in and to the Deliverables. The rights, title and interest in and to the Deliverables shall be granted to the Customer only upon receipt of full payment by the Consultant. To the extent that the Deliverables incorporates Consultant pre-existing intellectual property (“Consultant Pre-existing IP”), and such Consultant Pre-Existing IP are necessarily required for the proper functioning of the Deliverables Consultant grants to Customer a perpetual, non-exclusive, worldwide, transferable, royalty-free license to use such Consultant Pre-Existing IP solely along with the Deliverables.
Except as expressly stated in this Agreement, the parties disclaim all warranties of any kind, implied, statutory, or in any communication between them, including without limitation, the implied warranties of merchantability, non-infringement, title, and fitness for a particular purpose.
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